Join CSW for a career with purpose. You'll be part of a global team determined to tackle injustice and make religious freedom a reality.

 

Supporter Care Administrator

Salary: £21,076 p.a. part time, 28 hrs a week. (£26,345 p.a. Full time equivalent)

Contract: Part time, permanent

Location: CSW office, New Malden, Surrey.

The Role

You will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.

 Key Responsibilities (full responsibilities listed in the application pack):

- Act as the first port of call for all enquiries. 

- Oversee the smooth running of reception, including receiving visitors and processing deliveries. 

- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.

- Take and process donations over the phone.

- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.

 Essential Criteria (full criteria listed in the application pack):

- A minimum of two years’ experience in a customer/supporter-facing role within the commercial, public or third sector.

- GCSE grade C or above in English and Maths, or equivalent.

- Experience of providing administrative support within an office environment.

- Experience of using a CRM or database to capture individuals’ details and contact.

- Experience of working cross-departmentally and with people across all levels of an organisation. 

 CSW Benefits

We offer flexible working, your birthday off, pension with 6% employer contribution. 

Closing date for full applications:  Thursday 25 April 2024 before 12 noon (GMT)

Please download an applicant’s e-pack and email Jane Bave, Head of People and Culture, at janebave@csw.org.uk with a copy of your CV and covering letter or if you require further information.

This post falls within the definition of an Occupational Requirement as per the Equality Act 2010.